Shipping And Returns


Due to the fact these bags are all handmade to your pre-order there will be a 2-3month wait on delivery. However if we have this item finished earlier then we will notify you sooner once your order is placed. We will contact you once your bag is ready for dispatch so you can login and pay the outstanding balance before the order is sent.

Delivery worldwide is free.

Returns and exchange

We pride ourselves on our customer service and hope that you are delighted with your purchase. However if your order should arrive broken, requiring you to return your order, then you can do so within 7 days of receiving it for an exchange or refund (including original postage). We recommend that you obtain a certificate of posting when you send your parcel back and ask that you phone or email us before posting so that we can expect it. The item must be returned unused and in its original packaging to:

Isabella Queen
80-45 Hopton Road
SE18 6TJ

We will not accept returns for custom made, non-damaged items, or sale items.